Quick Start Guide

Getting started with the Talk Home App

The Talk Home App provides international low cost calling to mobiles and landlines and SMS worldwide. Using your current mobile number, the app syncs with your devices contacts list to give you access to all your contacts.

After downloading and setting up the app, you’ll be able to start using the app on the go. Swipe left or right through the options to call, top up your app, check call rates, purchase a bundle for cheaper calls to selected countries, send instant app messages, adjust your app settings and more.

How to download our app

You can download the Talk Home App from your devices app store or choose from our downloads page. Once the download is complete, upon opening the app, follow the prompts to set up the app.

How does an app call work?

Call standard local and international mobiles and landlines from the Talk Home App using either a data connection or through a local access number. If your WiFi or mobile data connection is not reliable then you can switch to make calls using a local access number, this can be done within the app in ‘Settings’. If you call using a local access number, please ensure your current mobile or landline plan includes standard calls otherwise your providers standard call rates will apply.

How do I make an app call?

Follow these steps to make an app call to any standard local, international mobiles and landlines.

1. Swipe to and select the ‘Call’ icon
2. Select the contact you want to call from your ‘Recent’ or ‘Contacts’ list or dial a new number from the keypad.

Free* calls and messages to other Talk Home App users

No matter where you are in the world, you can make free app calls and send free in app messages to other Talk Home App users. To see who is eligible in your contacts list, look for the Talk Home logo next to their name. *We recommend using a Wi-Fi connection for app calls otherwise data charges will apply.

Syncing your contacts

During the initial set up of the app, you will be prompted to allow the app to sync your current mobile contacts. Each time you add a contact to your phone book the Talk Home App will automatically add it so your contact will appear in the app when you are ready to call.

WiFi, 3G or 4G?

The app works over a WiFi or a data connection. However your mobile is connected, that’s the connection the app will use. If you are not connected to WiFi, check with your service provider for data charges or talk to us about joining our mobile network.

Sending messages

Send free in app messages to family and friends if they also have the Talk Home App. You can also send standard SMS to non-Talk Home App customers by following these steps:

1. Swipe to and select the ‘Messages’ icon
2. Select the plus icon in the top right-hand corner to start a new message
3. Type in the mobile number you would like to text or select the green plus button to add someone from your contacts list
4. Compose your message and send

How do I top up my Talk Home App?

Swipe to and select the ‘Top Up’ icon to add credit to your app.

Top up using a credit or debit card or PayPal:

1. Select the either ‘Top up by card’ or ‘Top up by PayPal’
2. Select the top up amount and continue to proceed to the check out
3. Follow payment prompts to complete check out

You will receive a confirmation email once the transaction has been completed successfully.

Top up using a voucher purchased in store:

1. Select ‘Voucher’
2. Enter voucher code
3. Select ‘Top up’ to add credit to your app balance

Buying bundles

Our app bundles give you great value to our top destinations. Please make sure you have available credit on your account and follow these steps to buy an app bundle.

1. Swipe to the ‘Bundles’ icon to see available bundles to selected destinations.
2. Select a flag to see how many minutes is included with each bundle.
3. Tap buy to convert your app credit to a bundle.

How do I check my app balance?

Swipe to and select ‘My App’. Here you can access your current balance, app pin, your app number, any active bundles balances and their expiry dates.

Tip: Stay on top of your usage and turn on low balance alerts in the ‘Settings’ section of the app.

Settings

Within Settings, you can switch your app calls between using 'Internet' to a 'Local Access Number'. You can also switch on balance alerts and select a value so the app will notify you when your balance is low.

Transferring app credit and airtime

You can send your app credit to another app user by taping on the transfer icon on your home screen. Select in app and send credit to any app user anywhere in the world. You need available credit on your account and any credit sent will be automatically deducted from your balance.

You can also top up any Pay As You Go phone in any country by selecting Airtime Transfer. You can select an amount and pay using your debit or credit card or PayPal account. You will be notified about fees before checkout so be careful as you go through the process first time. Make sure you fully understand how much credit will be transferred before sending.

Plus One, refer a friend

Talk Home App calls and in app messages are free to other Talk Home App users. Invite friends and family to download and install the Talk Home App with your unique Plus One referral code and get £1 when they top up for the first time.

Invite your family and friends to join Talk Home by following these steps:

1. Select the ‘Plus One’ icon.
2. If you have not set up Plus One, then follow the prompts by entering your name to create your unique code.
3. Tap ‘Share Now’ and select the contact you’d like to send the invite to.

Your contact will receive an SMS invitation with your Plus One referral code. They’ll need to download the Talk Home App and enter your code when they set up the app for the first time on their mobile.