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Quick Start Guide

Calling Cards

In this section

What is the difference between a Talk Home Calling Card and a Rechargeable Calling Card?

The Talk Home Calling Card is a disposable card. When the credit is used up, the card will no longer be valid and can be thrown away. When purchased online, you will receive a PIN number only. Use this PIN number with an access number. Each time you purchase a calling card you will receive a new PIN.

The Talk Home Rechargeable Calling Card is a non disposable card. The PIN number and card are registered to you and are yours to keep. When purchased online, you will receive a Rechargeable Calling Card in the post and an email confirming your card details so you can start calling straight away. When the initial credit on your card runs out you can top up your card online or in stores displaying the PayPoint sign.

How do I buy a Talk Home Calling Card?

To buy a calling card simply choose your value and click to purchase. After the payment process is complete, your PIN will be displayed. This is a unique 10 digit number that identifies your calling card. Make a note of your PIN or print it out and keep it in a safe place. We will also send a copy of your PIN to your email address so don't worry if you don't get a chance to note it down.

How do I recharge my Talk Home Calling Card?

Recharge your Calling Card without logging in

  1. Select Recharge your card from the home page or from the Calling Cards navigation bar.
  2. Enter your Rechargeable Card PIN number and email address to proceed to the checkout.
  3. Select the amount you'd like to add to your calling card, add your billing details and confirm your payment type to continue.
  4. Follow the payment type prompts to complete the checkout.
  5. We will send you an email afterwards to confirm that you have successfully recharged your calling card.

Log into your Talk Home Account to recharge your Calling Card

  1. Go to 'My Talk Home', select 'Login now' and enter your email address and password to access your account.
  2. Select 'Recharge your card' to proceed to the checkout.
  3. Select the amount you would like to add to your Rechargeable Calling Card, add your billing details and confirm your payment type to continue.
  4. Follow the payment prompts to complete the checkout.
  5. We will send you an email afterwards to confirm that you have successfully recharged your calling card.

How does billing work?

As you make calls the cost is deducted from your cards balance. You will hear your card balance at the beginning of every call you make. When your balance is low, you can recharge your calling card credit online or at any store where you see the PayPoint sign. If you have a Rechargeable Calling Card, you can keep track of your top ups through your Talk Home account.

How many call minutes will I get?

Simply select minutes from the top navigation bar and choose the destination you wish to call. You will be shown how many minutes you will get for every £5 credit.

How do I make a call?

Making a call using a rechargeable card is easy. Just follow the steps below for dialling from a land line or mobile.

Landline

  1. Dial the local access number.
  2. When prompted, dial your PIN.
  3. For calls to the UK: Dial the city code and local number.
  4. For international calls from the UK: Dial 00, the country code, city code and local number.

Mobile

  1. Dial the local access number.
  2. When prompted enter your PIN. If you have registered the number you are calling from (CLI) with your card, you will not need to enter your PIN.
  3. Using the keypad, dial the phone number you wish to call.

Quick warning

It is very important that you DO NOT press Send, OK or Call after dialling the number you are calling. If you do your Talk Home call will be cancelled and the call will be carried and billed through your mobile service provider.

What access number should I use?

Talk Home Calling Card

You can make calls on your calling card by calling the following access numbers:

    LOCAL ACCESS

    0845 034 1919

    LONDON ACCESS

    0330 993 7333
    0330 777 1212
    0207 862 6373

    FREEPHONE

    0800 786 0786
    0800 368 5828

Talk Home Rechargeable Calling Card

You can make calls on your rechargeable card by calling the following access numbers:

    LOCAL ACCESS

    0844 880 3442
    0845 034 1918

    LONDON ACCESS

    0330 993 7332
    0330 993 1219

    FREEPHONE

    0800 786 0785
    0800 014 7069

How do I view my billing history?

You need to sign up for a Talk Home account online. Once registered you can access your call records and view your billing history.

How do I update my details online?

Go to log in and sign into your account. You can change or update your personal details from your dashboard. You can also add or remove payment details and update your security details.

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