This is a PAYG plan that expires in 30 days. There is a one-time charge of 1p (£0.01) upon subscription. All recurrences thereafter are free of cost.

Usage based billing - each MB of data, SMS sent, or minute called will be charged at 1p per unit. Customer can cancel subscription anytime. No refunds are applicable.

SIM Delivery and Port-ins

We deliver via Royal Mail. Orders received before 3PM are dispatched on the same day, ensuring delivery within 1-3 days. Orders placed after 3PM will be processed and dispatched on the subsequent business day

Please note that sometimes, deliveries are delayed due to postal strikes. More information on ongoing strikes can be found here.

Port-in functionality is only available after you have received your Talk Home SIM and it has been activated. If you request the transfer before 5pm, your number will be with us the next working day. If your request is made after 5pm, it'll take 2 working days.

If it takes longer, our systems will spot the delay and we'll credit your account with the equivalent of 1GB of free allowance for each day of loss of service. In the unlikely event that the switch still hasn't happened after 7 days, please contact us and we'll put things right.

5G Coverage & Connectivity

5G connectivity is available for both Android & iOS devices (iOS devices with v16.4 update). To experience the speed and reliability of 5G, you will need a 5G ready device and must be in a 5G coverage area.

If you are using 5G and enter an area with only a 4G, 3G, or 2G signal, your phone will automatically swap to that instead. It will switch back to 5G as soon as a 5G signal is available.

Cancellation & Refund

No refunds are applicable for this plan. Any usage of data, minutes & SMS is charged upon consumption.
You can cancel this plan at any time. Post-cancellation, standard rates for usage of data, SMS and minutes will be applicable.

Requesting a PAC/STAC Code

Talk Home is compliant with the following Ofcom regulation:

If you request a PAC code, we will provide you with one valid for 30 days. We will also communicate important information – such as your credit balance if you’re a pay-as-you-go customer.

For further information on this Ofcom regulation, please click here.

Annual Price Adjustment

From 1 April 2025, your monthly subscription charges will increase annually based on the March’s Retail Price Index (RPI) rate, plus an additional 3.9%.In addition to your subscription charges, data bolt-ons and out-of-bundle charges will be increased by the RPI rate plus 3.9%. These changes ensure your plan adjusts with inflation and operating costs.
Please read our term and conditions to learn more about annual price adjustments.

Other Details

Remaining allowances on the plan cannot be rolled over. Upon exhaustion of the allowance limit(s) - calls, SMS and data will be charged at standard rates.

The offer is for non-commercial, private, personal use only – Talk Home reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset, if it is being used for tethering or if any reason Talk Home reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate.

Talk Home reserves the right to replace or amend the offer or the terms & conditions or to withdraw the offer at any time with reasonable notice.

Please refer to our Acceptable Usage policy for our definition of the word ‘Unlimited’.

Useful Resources: Acceptable Usage Policy | Usage Terms & Conditions