Terms and Conditions

Talk Home Mobile

In this section

Overview

Broadsword Network Limited (company number 08093203, VAT number 139198186), which has its registered office at 50 Shad Thames, London SE1 2LY

("Talk Home Mobile", "we", "us", "our" or "ours") will provide mobile telecommunications services to you, the customer with ("you", "your" or "yours") on the terms and conditions set out below.

By using the Services, you agree to the following:

Definitions

Account: the airtime account we use to record the credits, charges and Allowances associated with your SIM Card.

Acceptable Use Policy: our policy in force from time to time setting out what we deem to be acceptable use of the Services, which is attached to your Price Plan or available from Customer Services or on the Website.

Additional Services: services or products that we supply to you when you ask us to or, where we do not require you to ask for them in advance, other services that we supply to you when you use them.

Agreement: the agreement between you and us to which these terms and conditions apply.

Allowance: means: (i) Where your Price Plan includes an allowance, those Services included within that allowance; and/or (ii) Where we offer you the ability to purchase an allowance as a supplement to your Price Plan, those Services included in that allowance.

Basic Services: mobile call, messaging and/or data services we provide to you using the Network.

Customer Services: the helpline service we provide for all questions regarding the Services the details of which are set out at the end of this Agreement.

Device: means the mobile telephony device you use in conjunction with the SIM Card to access the Services which may include, but is not limited to, a mobile handset, but which term expressly excludes a GSM Gateway.

GSM Gateway: means any device using one or more SIM Card that is capable of being used for the reselling or routing of communications using the Services and/or the Network which term includes, but is not limited to, SIM boxes.

Network: the telecommunication systems we use to provide the Services.

Network Operator: means any person(s) authorised or permitted to run any part of the Network.

Price Plan: the particular price plan setting out the charges applicable to the Services from time to time, as available from Customer Services or via the Website.

Privacy Policy: means our policy in force from time to time setting out how we treat any personal data which we hold about you, and which is available from Customer Services or on the Website.

Roaming: the ability to use the Service whilst abroad via a foreign mobile network (Note: some Services may not be available when you are Roaming and we recommend that you contact Customer Services to find out which Services you can access when Roaming).

Service(s): the Basic Services and any Additional Services we provide to you.

SIM Card: means the subscriber identity module card we provide to you, which remains our, or a Network Operator's property, which you must use in conjunction with a Device to receive the Services.

Top-Up Voucher: a voucher or other prepayment method containing an amount credit, an Allowance or a combination of both credit and Allowance which when associated with your Account allows you to access and use the Services up to the value of that credit and/or Allowance for so long as it, that credit or Allowance is valid.

Website: means the site www.talkhome.co.uk.

1. Provision of service

1.1. By inserting your SIM you are expressly requesting that Talk Home provide you with our Services on these terms.

1.2. If you wish to use Talk Home Services, you need to Top-Up your account. You can purchase access to the Service in various ways, including:

a) Top-up your account with credit; b) Setting your Account to Auto Top-Up; c) Buying one of our Plans;

1.3. We will provide the Service to you, and you will be entitled to the quality of Service generally provided by a competent mobile telecommunications service provider exercising reasonable skill and care. However, the Service is not fault free and we will not be liable to you if it is impaired by geographic, atmospheric, Network traffic or other conditions or circumstances beyond our control, including but not limited to the following:

a) The Service is subject to Network coverage and is not available in all parts of the United Kingdom, the EU and selected destinations or in all other countries; and b) The Network may from time to time require upgrading, modification, maintenance or other work which may result in partial or complete non-availability of the Service.

1.4. We may exercise our discretion to refuse to provide any part of the Service to you the user. This may involve barring certain numbers from Service on a temporary or permanent basis.

1.5. We will use reasonable endeavours to maintain Content, but it may be incomplete, out of date or inaccurate and is provided on an "as is" basis. You accept that we will not be liable for any action you take in reliance on Content as a condition of us allowing you access to such Content.

1.6. Talk Home (or our agents where relevant) reserve the right to:

a) Restrict access to certain elements of the Service due to age restrictions; and b) Vary Content and/or the technical specification of Service from time to time.

1.7. Occasionally we may need to:

a) Alter the number of your mobile phone, or any other name, code or number associated with the Service for reasons beyond our control such as where requested to do so by a governmental authority or regulatory body or where we reasonably believe that the alteration will enhance your use of the Service. If this is the case we will give you reasonable notice; and/or b) Temporarily suspend the Service (or any part of it) for operational reasons or in an emergency or for your security.

1.8. Some elements of the Service (including, but not limited to 4G service set-up) may require activation following purchase, which may take up to 24 hours.

1.9. You may only use our services in the EU and selected destinations for periodic travel, like holidays or short breaks. If you’re not genuinely using our services for periodic travel we may have to charge you for, or suspend you from, using our services in the EU and selected destinations.

1.10. In the EU and selected destinations, making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers (which can vary over time) aren’t included.

1.11. All Services, including any related offers and promotions, may be subject to specific additional terms and conditions advertised in our marketing literature and/or on the Website. Please check our Website regularly as these terms and conditions are updated from time to time.

1.12. You will remain responsible to us under this Service for the actions of any other person you allow to use the Services where we have not consented to a transfer of these Terms & Conditions.

1.13. Please note, this only relates to the provision of Services to you. We do not provide our customers with Devices. This Agreement does not therefore govern the sale or usage of any Device which may have been provided to you by a third party alongside the SIM Card. Such devices may be subject to additional terms and conditions with that third party over which we have no control and/or responsibility.

2. Our Obligation

2.1 We will provide the Services in accordance with the Agreement, and as described in the then-current Price Plan, from the date of activation of the SIM Card. You may need to contact us to arrange for the activation of your SIM Card.

2.2 We try to make sure that the Services are available to you wherever possible; however both availability and quality of the Services may be affected by things we cannot control such as physical obstructions, atmospheric conditions and outages on the Network where such outages and their remedy are not within our control. We or our Network Operator may from time to time need to carry out upgrade or maintenance work on the Network which may affect the availability and/or quality of the Services. We will endeavour to keep such disruption to a minimum but this

2.3. We shall provide the Services with reasonable skill and care and we shall use reasonable efforts to make the Services available to you. If you experience problems with our Services or suspect a fault, please contact us.

2.4. We may from time to time and without notice, change the Services in order to comply with safety, regulatory, statutory and other requirements. We will try to ensure that this does not materially affect the scope of the Services.

2.5. We will comply with our Privacy Policy.

3. Your Obligations

3.1. You agree that you will always comply with the then-current Acceptable Use Policy and that we and our Network Operator(s) have the rights set out there. You will be responsible to us for any losses, expenses or other costs incurred by us without limit as a result of your breach of this clause.

3.2. You acknowledge that certain features of the Services will be unavailable to you if you are under 18 years of age. You must not allow anyone to access age restricted content who is under that relevant age nor may you forward, or permit or allow anyone to forward, any age restricted content to anyone under the 18.

3.3. If you provide us with an email address you must maintain this and advise us promptly of any changes to it. It is your responsibility to verify that your email mailbox is in proper working order and you must assume the risk of all consequences for errors in sending and receiving email, unless caused by our negligence.

3.4. You are responsible for updating us as soon as reasonably possible of any changes to your contact details.

3.5. You are responsible for the way you use the Services and we will not be responsible for any content sent or received by you.

3.6. You may only use Content in a way that does not infringe the Rights of others and you must comply with all other instructions issued by us regarding use of Content. You shall not store, modify, transmit, distribute, broadcast, or publish any part of Content other than in compliance with such instruction. The reselling, copying or incorporation into any other work of part or all of the Content in any form is prohibited. You may print, save or download extracts of Content for your personal use only.

3.7. You must use the Services in accordance with these Terms & Conditions, the then-current Acceptable Use Policy and any other reasonable instructions we give you from time to time.

3.8. You must keep your SIM Card PIN and PUK codes, and any passwords issued to you for use with your Account, confidential and secure at all times, and you must tell us immediately if your PIN, PUK code or any other password is disclosed to any unauthorised person. You are responsible for all charges incurred on your Account whether or not they are incurred by you personally except those incurred after you have notified us of the loss or theft of your SIM Card.

3.9. To use some of our Services, for example mobile internet, voice services and text messages, you will need to ensure your mobile device is compatible and enabled.

3.10. Your use of the Services must be for your private, personal and non-commercial purposes. You may only use a device with an IMEI number associated with it on the Network and you will not use or permit anyone else to use your SIM Card:

a) For any form of automated usage of mobile services;

b) In such a way that adversely impacts the service to other Talk Home Members;

c) Fraudulently, illegally or in breach of any law or statutory duty;

d) To make a call or send a message, to take a picture or video or send, upload, download, use or re-use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax, in breach of any Rights or privacy or otherwise unlawful;

e) To cause annoyance, inconvenience or needless anxiety as set out in the Communications Act 2003;

f) Other than in accordance with acceptable use policies of any connected Networks and any relevant Internet standards; and you shall, at all times:

g) Ensure the information you have provided to us in Participation or otherwise is accurate and up-to-date; and

h) Comply with these Terms and Conditions, our Privacy Policy and any other supplemental terms and conditions which may be set out in marketing material or on our website Talk Home.co.uk from time to time;

i) Ensure any Participation you undertake is done in a manner compliant with all law and regulation, does not generate any serious complaint about you (whether or not it is ultimately proven) and in such a way as to not bring Talk Home into any disrepute;

j) Not do anything or permit anyone else to do anything which we reasonably think adversely impacts the Service to other Talk Home Members or may adversely affect the Network; and

k) Not be abusive, make threats, repeatedly cause a nuisance or annoyance or otherwise act illegally towards the Talk Home community, our employees, agents or property.

l) If Talk Home reasonably suspects you are not acting in accordance with these Terms & Conditions, it reserves its right to impose standard Charges and/or Network protection controls (which may reduce your speed of transmission); remove a Plan from your account or block access to the Internet at any time; prevent you from purchasing further Plans and/or other services from Talk Home; remove any free minutes allocated to you; and/or bar or suspend your SIM Card from the Service.

4. SIM Cards

4.1. All SIM Cards that we provide to you remain either our property or the property of our Network Operator(s). We may replace your SIM Card at any time during this Agreement and may also require you to return your SIM Card to us.

4.2. You must advise us if your SIM Card is lost, stolen or damaged. We will replace any SIM Card free of charge if it is defective however we reserve the right to charge you for a replacement where a SIM Card appears to have been damaged by deliberate misuse or carelessness:

4.3. If your SIM Card is lost or stolen:

a) It shall be your responsibility to contact us as soon as possible, and to cancel any Auto Top-Up and/or Bundle associated with your Account; and b) We shall have no obligation to refund you in respect of any credit or active Bundle on your Account.

5. Credit and charges

5.1. In return for your payment of the Charges we will provide you with the applicable Service.

5.2. You can purchase access to the Service in various ways, including via:

a) Purchase the credit; b) Setting your account to Auto Top-Up; c) Buying one of Talk Home plans;

5.3. You can pay the Charges using a Talk Home Top-up voucher, PayPal or debit or credit card that Talk Home accepts. By using PayPal or debit or credit card you confirm it is yours or you have permission from the account holder or cardholder to use it.

5.4. In order to use the Services you must have sufficient credit or Allowances recorded against your Account. Where you are using the Services and your credit or Allowance runs out we may cease providing you with those Services until you record further credits or an additional Allowance against your Account. An Allowance will only permit you to use those Services associated with it and where it does not allow you to use a Service you will only be able to access that

5.5. Your use of the Services is charged in accordance to the current rates applicable to your chosen Price Plan. Charges and, in respect of Allowances, consumption will be deducted from the Balance associated with your Account. In the event that charges are incurred simultaneously they will be deducted simultaneously.

5.6. All available Price Plans are published on the Website and will be regularly updated with price changes and special offers (where applicable). We can change the charges at any time by posting the changes on the Website or by otherwise giving you notice. You can contact Customer Services and request details of our prices or any price change at any time.

5.7. Each SIM Card provided to you pursuant to this Agreement functions as a separate Account with us.

5.8. If you have selected a Price Plan which requires you to Top-up a certain amount every month or, where it does not automatically renew, to purchase it in advance then you must pay such amount by credit or debit card in advance. If you fail to do so, you may be unable to use all, or part of the Services and/or will be charged for any usage at our standard rate until you make that payment or reinstate your monthly payment.

5.9. Credit and Allowances may only be used for our Services and you will not be entitled to receive any cash refund for any remaining credit or Allowance unless expressly stated otherwise in this Agreement. Credit and Allowances are also not transferable and no interest will be applied or payable to credit balances or Allowances.

5.10. If you purchase a Top-Up Voucher that shows an expiry date, the credit and/or Allowance provided by that Top-Up Voucher must be redeemed prior to that date. If you are entitled to an Allowance that expires that Allowance must be consumed prior to that date. No refunds will be given for any failure to redeem credit or consume any Allowance prior to its expiry.

5.11. If you do not make at least one chargeable call, make use of the data services or send one chargeable SMS every six months, then your Account may automatically be closed and your SIM Card deactivated and you will not be entitled to a refund of any unused credit.

5.12. Subject to any express statement to the contrary in your chosen Price Plan, the standard rates quoted in the Price Plan do not apply to the following uses of the Services and will incur an extra charge: (i) SMS messages which are at a premium rate, international, or sent or received abroad, (ii) calls which are reverse charged; and (iii) SMS messages which are more than 160 characters in length.

5.13. If your Price Plan contains an Allowance this will not apply to any months in which you decide to cancel your Service. When an Allowance is used up, or expires, further use of the Services previously included in that Allowance will be charged at our standard rates. Any Allowance may only be used at the times and for those Services that are set out in relation to that Allowance and Allowances, including those contained in Price Plans, only apply to Services consumed with the UK - Roaming charges apply when using any Services from abroad. Unless otherwise stated unused portions of any Allowance cannot be carried forward after the expiry of that Allowance.

5.14. Roaming charges are set out in the Price Plan. There may be a delay when Roaming between using the Services and the charges being applied to your Account. Please ensure you have sufficient credit, or Allowances associated with your Account for such usage.

5.15. We will use reasonable endeavours to suspend access to your Account and/or the Services where charges equal or exceed the amount Balance associated with your account or where you have consumed your Allowance(s) However if for any reason your Account falls into arrears we will endeavour to inform you as soon as possible, but in any event, you must settle any arrears on your Account within 14 days. If you fail to do so, we reserve the right to charge you (i) interest at a rate of 2% per annum above the base rate of Barclays Bank Plc calculated on a daily basis; and (ii) reasonable administration and/or collection costs we may incur.

5.16. If you pay any of our charges: (i) by credit or debit card and your bank refuses to make payment; and/or (ii) by a currency other than pounds sterling; we may charge you for the bank charges and extra administration costs, which we may incur.

5.17. If you pay any of our charges: (i) by credit or debit card and your bank refuses to make payment; and/or (ii) by a currency other than pounds sterling; we may charge you for the bank charges and extra administration costs, which we may incur.

5.18. If you pay for a Service by way of Auto Top-Up you must ensure your PayPal, debit or credit card detail on your Account are kept up to date at least 24 hours in advance of application of any attempted Top-Up or Auto renewing bundle. You can cancel any of these options by requesting cancellation at least 24 hours prior to its application, on your account at talkhome.com

5.19. It is your responsibility to ensure your PayPal, debit or credit card account has sufficient funds to pay for the Charges. We shall not be responsible for any additional charges which may be imposed on you by your bank or card issuer.

5.20. We reserve the right to block or bar your SIM Card if we have reasonable cause to suspect fraudulent use of a PayPal account, credit or debit card.

5.21. Calls, SMS and MMS to the Isle of Man and the Channel Islands are considered international calls, SMS and MMS and are rated as such.

6. Auto Top-Up

6.1. Auto Top-Up means a recurring payment method that enables you to automatically Top-Up the credit on your Account by an amount that you have previously selected or it was set up automatically as default.6.2.

6.2. Auto Top-Up option is turned off by default.

6.3. To turn on your auto Top-Up you need to go to Talk Home Mobile settings, choose your balance threshold (the minimum amount that determines when your account will be auto topped up), top- up amount and enable your auto Top-Up option.

6.4. If you turn on auto Top-Up option without setting up your balance threshold and Top-Up amount, they will be set by default of £1.00 threshold balance and £5.00 auto Top-Up. This means when your credit balance falls below £1.00 your account will automatically be topped up by £5.00. If you wish to change the values of either, please, go to Talk Home Mobile settings.

6.5. If you select an Auto Top-Up option, payment for the pre-selected Top-Up credit amount will be taken each time your Account credit balance reach the amount of your threshold balance you set up previously and we will then notify you the Auto Top-Up has been applied by text.

6.6. Each time you use the Service, your Auto Top-Up credit will be reduced according to the duration and type of call/message or the amount of data used by reference to the Charges.

6.7. Once credit is applied to your Account, we have no obligation to refund it to you.

6.8. You can cancel auto Top-Up option anytime in your Talk Home Mobile settings, just disable (turn OFF) auto Top-Up option.

6.9. We shall be entitled to suspend or terminate your Auto Top-Up selection at any time, for any reason, and will give you reasonable notice of this where possible.

6.10. The minimum auto Top-Up amount you can set up is £5.00. The maximum Top-Up amount you can set up is £30.00.

6.11. The maximum amount of credit that can be applied to your account in a day is £250.

7. Plans

7.1. A Plan lasts for a month, starts from the moment you successfully make your purchase (i.e. the day of purchase counts as one full day, regardless of the time of purchase, and is included in the monthly period) and the Plan is allocated to your Account. If you have any remaining Service allowance at the end of this monthly period, it will expire and will not be rolled over into the next month.

7.2. The day you first purchase a Plan is your “Plan initial purchase date” and in most cases will be valid for 30 days unless stated otherwise.

7.3. Where you have an active Plan on your Account, each time you use the Service, your Bundle allowance will be reduced according to the duration and type of call/message or the amount of data used.

7.4. Standard out-of-Plan Charges apply where you have used up any of your Plan Service allowances and continue to use the associated Service. From time to time, Talk Home may provide functionality to allow you to purchase a new Plan early. Your existing Plan allowance will continue to be used until it is consumed or expires. If you select to take this option to purchase a new plan your plan lifecycle will commence on purchase.

7.5. Plan Service allowances for calls and texts are for standard UK mobile numbers (07) or standard UK landlines (starting 01 or 02 or 03) only. Picture or video messages are excluded unless otherwise stated. Call forwarding to your voicemail is included within your Plan Service allowance. Calls and text messages to other numbers may be charged at out-of-Plan rates as set out in the Charges.

7.6. We reserve the right to remove or vary the terms and/or allowance of any Plan (activated or not) from time to time where reasonably necessary (e.g. to improve the service you receive or to manage our costs). Where we vary the terms and/or allowance of a Plan you are using to your disadvantage, we will notify you of this by text message and/or email 30 days prior to the change.

7.7. Please note that you will be unable to cancel or claim any refund in respect of a Plan once it has been activated on your Account. Your legal rights are unaffected.

7.8. Plans allowance details and associated terms can be found on talkhome.co.uk

8. Promotions

8.1. From time to time we may make promotional offers. All such offers are subject to the terms set out in the promotional literature and available on the Website. Unless stated otherwise, each promotion and offer is standalone and is not available in conjunction with any other promotion or offer. All promotions, offers or bundles can be withdrawn or varied at any time at our discretion.

9. When we may suspend or disconnect

9.1. We may, without liability to you, suspend or disconnect you fully or partially from the Services, without notice:

a) We are entitled to terminate this Agreement due to your failure to comply with this Agreement b) If we are required to do so by the Government, an emergency service organisation or any other competent body or lawful authority; c) For repairs or maintenance, or for operational or security reasons. d) In circumstances where we observe unusual use of your Account or one or more Service (e.g. abnormally high usage patterns); e) If we have good reason to suspect a breach by you of the Acceptable Use Policy; f) If you advise us that your SIM Card has been stolen/lost/damaged or destroyed; g) If your SIM Card or handset is interfering with the normal operation of the Network; or h) If your Account is in arrears.

10. Changing the Service

10.1. This section applies to all changes to the Service except changes to our charges, which are described in clause 7.

10.2. We can change or update the Service at any time. We will only do this if we have a valid reason, for example to reflect changing arrangements with the Network Operator, or changing legal, regulatory or business requirements.

10.3. Where we make a significant change to this Service, we will notify you about this change and also place details on the Website. If you do not agree with a significant change to this Service, you may stop using the Services. If you have credit remaining associated with your Account, you must contact us within 90 days of the change coming into effect if you wish to claim a refund. If you continue to use the Services after the date on which the change comes into effect, your use of the Services indicates you agree to the changed Service.

10.4. All changes will be posted on the Website; it is your responsibility to regularly check the Website for changes affecting the Services.

10.5. Where we have provided you with a mobile telephone number, or any other number, this number does not belong to you and we may change it from time to time on giving you notice which you agree can be given any method including, but not limited to, by sending you notice by SMS.

11. Cancellation Rights

11.1. You are entitled to cancel your acceptance of these Terms and Conditions at any time up to 7 days placing your order for the Service, provided that you cancel in accordance with our cancellation policy or notify us in writing to hello@talkhome.co.uk . This does not affect your statutory rights.

11.2. Please note that by using your activated SIM Card you will be deemed to have accepted these Terms and Conditions. If you have used credit or a ordered a Plan prior to cancellation you will not be refunded the used credit or such proportion of the Plan that you have used as calculated by us.

11.3. Your SIM Card will be disconnected unless, at least once every six months, your Account is used to: a) make at least one call, send and SMS or MMS to another number (not including calls to emergency services or Member Services); b) make at least one connection to the Internet; c) make at least one Top-up of your account or Plan purchase.

11.4. If your SIM Card is disconnected, you will lose any remaining credit or Plan balance on your Account. Talk Home recycles numbers and we will not be able to reconnect once a number is disconnected and recycled. Talk Home may reconnect you if any disconnection was due to our negligence.

11.5. We may terminate the Service immediately if: a) You break an important term or condition of the Sevice, including, but not limited to, an important term or condition of the Acceptable Use Policy, which we do not think you are able to rectify; b) You break any other term or condition of the Servcie, including, but not limited to, an important term or condition of the Acceptable Use Policy, and do not put it right within 7 days of being asked to do so; c) Where we have good reason to suspect fraud or money laundering connected with your Account; d) We have good reason for believing that any information you have given us is false or misleading; f) An agreement with a Network Operator is terminated and this prevents us from supplying the Services, or if despite our reasonable efforts, the Network is no longer available to us; g) as provided for in clause 5.11. where you have ceased use of the Services; or h) we cease providing the Services generally.

11.6. Where this Service is terminated pursuant to this Clause 11, you continue to be responsible for all charges incurred until we stop providing you with the Services.

12. Liability

12.1. Subject to clause 12.2. , if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which we or you could reasonably foresee would result from the failure to comply with these Terms. Our obligation to pay you damages or losses is limited to £100 for a single incident or £200 for any number of incidents within a 12-calendar month period.

12.2. Neither of us shall be responsible for losses that result from our failure to comply with these Terms that fall into the following categories: a) loss of income, profits or revenue; b) loss of business; c) loss of anticipated savings; or d) loss of or corruption to data. However, this clause 12(b) shall not prevent claims for foreseeable loss of, or damage to, your physical property.

12.3. This clause 12 does not exclude or limit in any way our liability for: a) death or personal injury caused by negligence; b) fraud or fraudulent misrepresentation; or c) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

12.4. We will not be responsible or liable to you where we are unable to provide the Services or perform any of our obligations under this Agreement due to "acts of God" or other circumstances beyond our reasonable control.

12.5. This clause 12 shall continue to apply after this Agreement has terminated.

13. Internet access

13.1. If your phone enables you access to the Internet then the following will apply: a) We do not make any warranty as to the accuracy, completeness, reliability or continuous supply of the content or information contained on any third-party sites or resources accessed via the Services. b) We will not be responsible for any harm you suffer from any virus that gains access to your equipment, whether transmitted via the Services or otherwise. It is your responsibility to protect your equipment with suitable anti-virus software.

14. General

14.1. Upon your request we will consider transferring the Agreement from you to another person, subject to receiving proof of your and the other persons consent to this, and the other person meeting our credit criteria and other application requirements. You are not otherwise entitled to transfer your rights and responsibilities under the Agreement. A transfer charge may be payable by you upon transfer to the new customer.

14.2. Any notice under these terms and conditions, whether required to be written or otherwise, may be given by us to you by SMS message or by any of the contact methods you have given us when opening your Account. You must give notices to us by post or e-mail to the relevant addresses set out below.

14.3. If at any time we do not require you to comply with any part of the Agreement, this will not prevent us from doing so in the future.

14.4. If any part of these terms and conditions (including any provision in which we exclude our liability to you) is deemed unenforceable by any court or other competent body or authority, the enforceability of any other part of these terms and conditions will not be affected.

14.5. If you have a complaint about our Services please contact us using the details below.

14.6. The Agreement and any document expressly referred to in this Agreement represent the entire agreement between us and supersedes all previous arrangement, understanding or agreement between us, relating to the Services. Nothing in this clause shall limit or exclude any liability for fraud.

14.7. The Agreement is governed under the laws of England and Wales and we both agree only to bring legal actions about or related to this Agreement in a UK court.

15. Notices

If you would like to talk to us about this Agreement or the Services please call Customer Services on 579 from a Device containing a Talk Home Mobile SIM, or 0207 993 7339 from any other handset or landline, or by email at hello@talkhome.co.uk , or by post at 50 Shad Thames, London SE1 2LY.

16. Use and Disclosure of Information

16.1. Your information is treated in accordance with our Privacy Policy.

16.2 You authorise us to use and disclose, in the UK and abroad, information about (a) you, your use of the Service (including, but not limited to, phone numbers and email addresses of calls, texts and other communications made and received by you and the date, duration, time and cost of such communications), (b) how you conduct your account and (c) the location of your mobile phone, for the purposes of operating your account and providing you with the Service or as required under law to our associated companies or agents, any telecommunications company, debt collection agency or credit reference agency.

16.3 If you joined us after 25 May 2018, neither we nor third parties will ever send you marketing information unless you have positively consented to our doing so when you registered with us.

16.4 You can change your marketing contact preferences at any by contacting Customer Services. If you wish to opt-out of communications from us, send an email to hello@talkhome.co.uk . Neither we nor third parties will ever send marketing information to individuals who are opted out of receiving it.

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