This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Nowtel Distribution Limited of Anchor Brewhouse 2nd Floor, 50 Shad Thames, London SE1 2LY.

Information we may collect from you

We may collect and process the following data about you: Information that you provide, or which is generated about you, when subscribing for, purchasing or using services from or provided by us or when filling in forms on our websites at www.talkhome.eu and/or www.talk-home.co.uk, www.talkhome.co.uk (each a “Website”). This can include information provided at the time of registering, logging in and/or paying for a product on our Websites, entering any competition or promotion, and when you report a problem with a Website.

If you contact us, we may keep a record of that correspondence.

Details of transactions you carry out through a Website and of the fulfilment of your orders.

Details of your visits to a Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the e-sources that you access.

Collection of Phone Number:

On our website/mobile app platform, accessible across various devices, we may request your phone number when registering for an account or using certain features. This collected phone number is utilized to provide you with access to a range of services, including but not limited to:

Access to Usage Details: Your phone number helps us grant you access to detailed information about your usage on our platform, such as call records, data consumption, and other relevant usage statistics.

Plan Subscription Management: We use your phone number to facilitate the management of your subscription plans. This allows you to review, modify, or upgrade your subscription preferences conveniently.

Account Management: Your phone number is instrumental in the management of your Talk Home account. It provides you with the necessary credentials to log in, secure your account, and make changes to your account settings as needed.

Please be assured that we treat your privacy with the utmost care, and we handle your phone number in accordance with our Privacy Policy. We value the trust you place in us and are committed to safeguarding your information.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Websites and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of a Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to a Website.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of a Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the information

We use information held about you in the following ways: To ensure that content from our Websites is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out our obligations arising from any contracts entered into between you and us. To allow you to participate in interactive features of our service, when you choose to do so. To notify you about changes to our service. To comply with our legal requirements.

We may also use your personal data to display content that may be of interest to you. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@talkhome.co.uk.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

If all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or Acceptable Use Policy where these apply to you. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@talkhome.co.uk.

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