Read Our Fair Usage Policy and Terms of Use

All capitalised terms, if not defined here, have the meaning given in your Talk Home Mobile Terms & Conditions

As a Talk Home Mobile customer, you have certain usage obligations. Generally speaking, these obligations requite your use of our services to be for private, personal, and legitimate consumer purposes.

The Acceptable Usage Policy explains your usage obligations, how to avoid breaching these obligations and what will happen if your usage breaches these obligations and fall outside or the Acceptable Usage Policy.

What is the acceptable usage limit on my plan?

We clearly define acceptable usage limit against each product on our website and dashboard. However, wherever a product mentions an “Unlimited” limit associated with it, note that this acceptable use policy also applies to it.

The following are the limits in place for all “Unlimited” products available on the Talk Home Mobile website:

Data: 200 GB
Minutes: 3,000
SMS: 3,000

Your Obligations

You must:

Not use the Services for any improper, immoral, fraudulent, or unlawful purposes or for the sending of any communication or storing of any information which is of an offensive, abusive, indecent, obscene, or menacing nature.
Not cause, nor knowingly allow others to cause, any nuisance annoyance or inconvenience whether to Talk Home Mobile or to anybody else. This includes any use of the Services for the persistent sending of unsolicited communications without reasonable cause.
Not act in any way, whether knowingly or otherwise, such that the operation of the Services or the Network or any part of the Services or the Network will be jeopardised or impaired.
Only use a handset that is compatible with the Services and complies with all relevant technical standards, legislation or regulation relating to its use.
Comply with any reasonable instructions issued by Talk Home Mobile which concern your use of the Services and co-operate with Talk Home Mobile’s reasonable security and other checks (which may include Talk Home Mobile making phone calls to you).
Not send or upload anything that is copyright protected (unless you have permission) or which in any way breaches the intellectual property rights of any third party.
Only use the Services for your own personal use and not for any commercial purposes and you must not distribute, re-supply, re-sell or otherwise made the Services available to any other person commercially.
Not to circumvent any age restricted service mechanisms.
Ensure that your SIM Card is kept safe. The SIM Card remains the property of Talk Home Mobile or of the Network Operator
Not use the Service in conjunction with, or access the Services through, any GSM Gateway or similar device

What happens if your usage falls outside of this policy?

If we reasonably suspect you falling outside of this policy, Talk Home Mobile, or the Network Operator directly, may:

Immediately suspend and/or deactivate your Account
Change the status of your Account,
Contact you to move you to an alternative tariff/plan
Apply additional charges, for instance via standard rates

This can be due to any of the following circumstances:

SIM Card abuse: Where the integrity of the SIM Card is under threat.
SIM Cards or End-User Equipment causing Network issues: Where your SIM Card or device is interfering with the Network (though any such suspension will be in accordance with the Network’s Operator’s policy in respect of its own customers).
GSM Gateway Abuse: When the Network Operator considers that you have been using a GSM Gateway.
999 Abuse: Where you abuse the 999 service or any similar emergency services access facility.
Data Abuse: Where the Network Operator detects “denial of service” or other forms of data abuse from your Account.
Service Abuse: Where the use of any plan exceeds the amount reasonably expected of a person using the service for personal purposes.
Network Fraud: Where you are suspected of fraud.
Multiple Usage: Where a user has or is suspected of having multiple plans with allowances over 100GB running during the same time.

If your SIM Card is deactivated, your specific telephone number will be reallocated to another customer, you will not be able to access the services, and you will not be entitled to a refund of any credit balance in your account.

Age Restricted Services

You are not permitted to access age restricted services (if any) if you are below the age specified to access them.

If you are allowed to access the age restricted services by you are the specified age or older you must not show or send content from the age restricted services to anyone below the specified age.

If you let anyone under the specified age, use your handset or SIM Card, you must ensure you deactivate access to the age restricted services.