This is a 12-month contract that automatically recurs every 30 days. It includes blistering-fast 5G connectivity in the UK.

You will be charged £5.50 per month for the first three months of your rolling plan. Thereafter, you will be charged £12.00 per month.

SIM Delivery and Port-ins

We deliver via Royal Mail First Class. Orders received before 3PM are dispatched on the same day, ensuring delivery within 48 hours. Orders placed after 3PM will be processed and dispatched on the subsequent business day.

Please note that sometimes, deliveries are delayed due to postal strikes. More information on ongoing strikes can be found here.

Port-in functionality is only available after you have received your Talk Home SIM and it has been activated. If you request the transfer before 5pm, your number will be with us the next working day. If your request is made after 5pm, it'll take 2 working days.

If it takes longer, our systems will spot the delay and while we're fixing the issue, we'll credit your account with the equivalent of 1GB of free allowance for each day of loss of service. In the unlikely event that the switch still hasn't happened after 7 days, please contact us and we'll put things right.

5G Coverage & Connectivity

5G connectivity is available for both Android & iOS devices (iOS devices with v16.4 update). To experience the speed and reliability of 5G, you will need a 5G ready device and must be in a 5G coverage area.

If you are using 5G and enter an area with only a 4G, 3G, or 2G signal, your phone will automatically swap to that instead. It will switch back to 5G as soon as a 5G signal is available.

Offer Eligibility & Activation

To qualify, you must activate your SIM card within the first 30 days of your SIM order. Any SIM activations occurring after 30 days will render the offer void and inapplicable.

This offer is exclusively available to new users only. It is a one-time promotion, and if you have previously redeemed any of our discounted/new user offer, you will not be able to claim it again.

Cancellation & Refund

A refund is applicable only to cancellations received within the first 14 days of activation. Services that you have already used (minutes/SMS/data out of your allowance) will be charged along with 20% VAT and the remainder will be refunded. Read the detailed terms & conditions here.

No refunds will be applicable after the first 14 days.

After the first 14 days of activation, early termination charges will be applicable. We calculate early termination charges with the following formula:

Early termination charge = ([Cost of your current plan]/2) x Number of months left in your contract

The minimum refund amount is £0.01. Any refunds below £0.01 will not be processed.

Requesting a PAC/STAC Code

Talk Home is compliant with the following Ofcom regulation:

If you request a PAC, we will provide you a PAC code valid for 30 days. As per Ofcom policies, we will communicate important information – such as any charges that you must pay if you leave your contract early.

For a STAC code, if you’re still in contract with your provider, you might have to pay charges to end your contract early.

For further information on this Ofcom regulation, please click here.

Useful Resource: How do I cancel my 12-month contract?

Annual Price Adjustment

From 1 April 2025, your monthly subscription charges will increase annually based on the March’s Retail Price Index (RPI) rate, plus an additional 3.9%.In addition to your subscription charges, data bolt-ons and out-of-bundle charges will be increased by the RPI rate plus 3.9%. These changes ensure your plan adjusts with inflation and operating costs.
Please read our term and conditions to learn more about annual price adjustments.

Other Details

Remaining allowances on the plan cannot be rolled over. Upon exhaustion of the allowance limit(s) - calls, SMS and data will be charged at standard rates.

The offer is for non-commercial, private, personal use only – Talk Home reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset, if it is being used for tethering or if any reason Talk Home reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate.

Talk Home reserves the right to replace or amend the offer or the terms & conditions or to withdraw the offer at any time with reasonable notice.

Please refer to our Acceptable Usage policy for our definition of the word ‘Unlimited’.

Useful Resources: Acceptable Usage Policy | Usage Terms & Conditions