This is a PAYG plan that expires in 30 days. It includes blistering-fast 5G connectivity in the UK. You will be charged £20.00 per month.

SIM Delivery and Port-ins

We deliver via Royal Mail First Class. Orders received before 3PM are dispatched on the same day, ensuring delivery within 48 hours. Orders placed after 3PM will be processed and dispatched on the subsequent business day.

Please note that sometimes, deliveries are delayed due to postal strikes. More information on ongoing strikes can be found here.

Port-in functionality is only available after you have received your Talk Home SIM and it has been activated. If you request the transfer before 5pm, your number will be with us the next working day. If your request is made after 5pm, it'll take 2 working days.

If it takes longer, our systems will spot the delay and we'll credit your account with the equivalent of 1GB of free allowance for each day of loss of service. In the unlikely event that the switch still hasn't happened after 7 days, please contact us and we'll put things right.

5GB Extra Data Add-on

An extra 5GB data is applicable to your PAYG plan if you enable auto-renew. Please note that the additional 5GB is not applicable for roaming in the EU and is only consumable in the UK.

The additional 5GB data add-on will continue to apply upon every successful charge. It will discontinue once you disable your auto-renewal.

Data rollover is not applicable – unused data from your extra data add-on will expire after 30 days.

5G Coverage & Connectivity

5G connectivity is available for both Android & iOS devices (iOS devices with v16.4 update). To experience the speed and reliability of 5G, you will need a 5G ready device and must be in a 5G coverage area.

If you are using 5G and enter an area with only a 4G, 3G, or 2G signal, your phone will automatically swap to that instead. It will switch back to 5G as soon as a 5G signal is available.

Cancellation & Refund

A refund is applicable only to cancellations received within the first 14 days of activation. Services that you have already used (minutes/SMS/data out of your allowance) will be charged along with 20% VAT and the remainder will be refunded. Read the detailed terms & conditions here.

After the first 14 days, you can cancel at any time. Post-cancellation, allowances will remain available for the remaining duration after which they will expire.

The minimum refund amount is £0.01. Any refunds below £0.01 will not be processed.

Requesting a PAC/STAC Code

Talk Home is compliant with the following Ofcom regulation:

If you request a PAC code, we will provide you with one valid for 30 days. We will also communicate important information – such as your credit balance if you’re a pay-as-you-go customer.

For further information on this Ofcom regulation, please click here.

Annual Price Adjustment

From 1 April 2025, your monthly subscription charges will increase annually based on the March’s Retail Price Index (RPI) rate, plus an additional 3.9%.In addition to your subscription charges, data bolt-ons and out-of-bundle charges will be increased by the RPI rate plus 3.9%. These changes ensure your plan adjusts with inflation and operating costs.
Please read our term and conditions to learn more about annual price adjustments.

Other Details

Remaining allowances on the plan cannot be rolled over. Upon exhaustion of the allowance limit(s) - calls, SMS and data will be charged at standard rates.

The offer is for non-commercial, private, personal use only – Talk Home reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset, if it is being used for tethering or if any reason Talk Home reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate.

Talk Home reserves the right to replace or amend the offer or the terms & conditions or to withdraw the offer at any time with reasonable notice.

Please refer to our Acceptable Usage policy for our definition of the word ‘Unlimited’.

Useful Resources: Acceptable Usage Policy | Usage Terms & Conditions